Frequently Asked Questions

Learn more about our tours before you book! We try to ensure each individual is prepared for their selected tour. It’s our top priority to provide a safe and exciting experience for everyone! Contact us if you have any other questions.

Zipline Tour FAQ

  • Chevron down What is ziplining?
  • Ziplining is a thrilling outdoor activity during which a rider wears a harness which is securely connected, via carabiner and pulley, to a cable suspended high above the ground. The rider then glides along the cable for a uniquely exhilarating experience.

  • Chevron down What does an Action Zipline Tour include?
  • Your zipline tour includes nine zipline runs of various lengths, along with Pinzgauer (a four-wheeled safari jeep type vehicle) rides to and from our scenic launch deck on the mountain, a walk across a beautiful suspension bridge, historical information about the area from our expert tour guides, plus all the equipment and safety information you’ll need to have a safe and exciting adventure.

  • Chevron down How long is a zipline tour?
  • Your tour will last approximately 2 1/2 to 3 hours. You should arrive at our Big Bear Boulevard office and departure point a minimum of 15 minutes before your tour time to watch the safety video and sign a liability waiver. Vans will not wait for late arrivals – no exceptions!

  • Chevron down How many zipline runs will we do?
  • Your zipline tour will take you on nine different ziplines of lengths ranging from 120 ft – 860 ft.

  • Chevron down Is it safe? Is it scary?
  • Ziplining is intended to be exciting and produce an adrenaline rush, but safety is our top priority. We inspect all elements of our course daily. Our cables can support up to 60,000 lbs and our ziplines are outfitted with Prusik braking systems so riders can experience the excitement while still feeling secure.

  • Chevron down How fast will we go?
  • Riders may reach speeds of up to 35-45 mph while ziplining.

  • Chevron down Do I need to make a reservation?
  • Prior reservations are required and are confirmed with payment by credit card or cash, however, same-day reservations/walk-ins are accepted according to availability. There is a 4-person minimum per tour, so please book accordingly. Tours are offered several times daily year-round. Please call or check our online reservation system for tour times and availability.

  • Chevron down Do tours book up fast?
  • One tour can accommodate up to 18 people, but they do book up quickly. Book yours today!

  • Chevron down Do you have any specials or discounts for larger groups?
  • Yes! Please contact us for more information.

  • Chevron down Are there height or weight requirements?
  • For safety reasons, riders must be at least eight years of age and must weigh 65 lbs. The maximum weight is 250 lbs. Each participant will be discretely weighed upon check-in. There is no minimum height required but the maximum height our tour can accommodate is 6 feet 6 inches (6’6″). No refunds will be given if you do not meet height/weight requirements so please confirm before booking.

  • Chevron down Are there any health requirements or restrictions?
  • Riders must be in adequate health. Riders should not be pregnant and be free from back, foot, heart or respiratory problems.

  • Chevron down What do we need to bring?
  • Riders should dress appropriately for outdoor activity in the mountains. Riders must wear closed-toed shoes, preferably tennis shoes or boots. Long hair must be tied back at all times. Riders should also bring appropriate outerwear and a sense of adventure!

  • Chevron down What will the weather be like?
  • Action Zipline Tours is open year-round, weather permitting. Dress to be outside. In the event that your tour is canceled due to extreme weather, you may reschedule or receive a tour voucher. No refunds will be given.

  • Chevron down Can I watch a tour but not participate?
  • Unfortunately, due to the nature of our tours, we cannot allow spectators onto the mountain.

Segway Tour FAQ

  • Chevron down Is there a deposit required to book a tour?
  • We take payment in full at the time of reservation. Once purchased, tickets are non-refundable but we will reschedule or give you a voucher with 48-hour advance notification.

  • Chevron down Do I have to wear a helmet?
  • We do require participants to wear a helmet. One will be provided to you free of charge.

  • Chevron down How long is the tour?
  • Your tour is approximately two hours. You should arrive at our office and departure point at least 15 minutes before your tour time to watch the safety video and to sign a liability waiver.

  • Chevron down Is there a minimum age to ride?
  • You must be 14 years and older to ride the Segway PT.

  • Chevron down Is there a weight requirement?
  • Participants should weigh at least 100 lbs and weigh no more than 260 lbs.

  • Chevron down Where can I ride the Segway PT?
  • You must stay with the tour group at all times.

  • Chevron down Can I rent a Segway and not take the tour?
  • Our Segways are for our tours only. We do not rent our Segways.

  • Chevron down Are Segways difficult to ride?
  • Segway PTs are not difficult to ride but do take some getting used to. We provide a short training course before we take you out on a tour.

Snowshoe Tour FAQ

  • Chevron down What is snowshoeing?
  • Snowshoeing is a winter sport in which participants wear specially designed gear on their feet which distributes their weight, allowing them to walk on snow without breaking through it.

  • Chevron down What is included in a snowshoe tour?
  • Our tour includes an experienced guide, snowshoes, trekking poles, and after-tour hot chocolate or coffee.

  • Chevron down How long is the tour?
  • Tours are three hours long which includes travel time to the tour site and putting on and taking off snowshoes. We spend about two hours snowshoeing and will cover approximately three miles during the tour but distance depends upon the speed of the participants on the tour.

  • Chevron down What kind of footwear should I wear?
  • We recommend you wear insulated, waterproof boots such as snow boots or waterproof hiking boots. Your feet can get wet and we don’t want you to be uncomfortable during the tour.

  • Chevron down What clothing should I wear?
  • Layer your clothing so it can be adjusted to your activity level and the weather.

    • Base layer: Synthetics and wool retain warmth even when wet. Wear long underwear that wicks away moisture, insulates well and dries quickly. Choose from microlight, lightweight or midweight versions based on the temperature and your activity level. A zippered top lets you adjust body heat as you stop and go.
    • Insulating layer: Polyester fleece makes a good insulating mid-layer since it retains heat when wet and breathes as you exercise.
    • Outer layer: A waterproof, breathable shell jacket and pants keep you dry and fend off wind.
    • Wool or synthetic socks with wicking liners promote warm, dry feet.

    Keep your head and hands covered to prevent loss of body heat and to protect from sunburn.

    • A wool or synthetic hat, headband or balaclava retains heat; a wide-brimmed hat or a ball cap can shade your eyes on sunny days.
    • Gloves or mittens are a must to keep your hands dry and warm. On cold days, combine shells with fleece mittens or gloves. In milder conditions, glove liners may be all you need.
    • Sunglasses and sunscreen will protect you from burning UV rays which are especially intense at altitude and when reflected off of snow.
  • Chevron down What should I bring?
  • All participants should also bring the following:

    • Small backpack or daypack
    • Water bottle or hydration bladder
    • Sunscreen and lip balm
    • Energy bars or snacks
    • Camera or cell phone
    • Extra clothing layers
    • Extra socks
  • Chevron down What can I expect on a snowshoe tour?
  • Our tours are designed to give you an appreciation of our unique environment and an opportunity to spot wildlife while on tour. If there is something particular you would like to know, our guides are well versed in the natural history of the area and can answer most questions.

  • Chevron down What if there is no snow?
  • Since tours are dependent on natural snow we cannot guarantee that there will be enough snow for each date. If conditions are not ideal for the tour we will cancel or reschedule your reservation.

  • Chevron down I’ve never snowshoed before, is it hard?
  • It’s easy. As the saying goes, “if you can walk, you can snowshoe.” We go through safety and correct snowshoeing techniques before heading out on the tour.

  • Chevron down Can I bring my camera/phone?
  • Absolutely! We encourage you to capture the beauty of the forest with your camera or phone. A backpack is encouraged to keep your electronics out of the elements when not in use.

  • Chevron down Can I leave the tour and snowshoe on my own?
  • All participants must follow tour guides and stay with the group. It is very easy to become lost and disoriented in an unfamiliar wilderness area.

  • Chevron down May I tip my guide?
  • Yes, tips are always appreciated.

Tree Rope Climbing FAQ

  • Chevron down What is tree rope climbing?
  • Tree rope climbing is a unique outdoor activity during where a climber uses a harness, ropes and a series of knots to climb trees. It’s a great way to relax and “get away from it all.”

  • Chevron down What does a Action Tree Rope Climbing Tour include?
  • Your tour includes a two-hour tree climb, along with Pinzgauer (a four-wheeled safari jeep type vehicle) rides to and from our scenic climbing site on the mountain, conservation information about the area from our expert tour guides, plus all the equipment and safety information you’ll need to have a safe and exhilarating adventure.

  • Chevron down How long is a Tree Rope Climbing Tour?
  • Your tour will last approximately three hours. You should arrive at our Big Bear Boulevard office and departure point a minimum of 15 minutes before your tour time to check-in and sign appropriate liability waivers. Vans will not wait for late arrivals – no exceptions!

  • Chevron down How many trees will we climb?
  • You should expect to get approximately four climbs per tour.

  • Chevron down How high will we go?
  • Climbers may reach heights of 45 feet off the ground depending upon how quickly he or she progresses during the climbs.

  • Chevron down Is it scary?
  • Tree rope climbing is intended to be both exciting and relaxing, but safety is our top priority. The first one or two climbs start with a “slow and low” approach with branches about eight feet off the ground. Once the climber becomes more comfortable he or she can go higher. Our trees are inspected daily to assure that they are safe for climbing and are well cared for.

  • Chevron down Do I need to book reservations?
  • Prior reservations are highly recommended, however, walk-ins are accepted according to availability. Tours are offered several times daily year-round. Please call or check our online reservation system for tour times and availability.

  • Chevron down Do tours book up fast?
  • One tour can accommodate up to 8 people, but they do book up quickly. Book yours today!

  • Chevron down What are the age and weight requirements?
  • For safety reasons, climbers must be at least 8 years of age. The maximum weight is 250 lbs. Each participant will be weighed upon check-in. No refunds will be given if you do not meet weight requirements so please confirm before booking.

  • Chevron down Are there any health requirements or stipulations?
  • Climbers must be in adequate health. Climbers should not be pregnant and be free from back, foot, heart or respiratory problems.

  • Chevron down What do we need to bring?
  • Climbers should dress appropriately for outdoor activity in the mountains. Climbers must wear long pants and closed-toed shoes, preferably hiking boots. Long hair must be tied back (preferably braided) at all times. Climbers should also bring appropriate outerwear and a sense of adventure!

  • Chevron down Can I watch a tour but not participate?
  • Unfortunately, due to the nature of our tours, we cannot allow spectators onto the mountain.